Frequently Asked Questions

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FREQUENTLY ASKED QUESTIONS

Here are some frequently asked questions and answers. Please do contact us for any question you might have. We are more than happy to answer your queries.

COVID UPDATE

COVID UPDATE

While cleanliness has always been a top priority, both for hosts and guests, right now it is an especially critical, urgent and important issue due to the risk of spreading infection. Based on CDC recommendations, an extensive cleaning followed by disinfection of all elements and surfaces is necessary between reservations, due to which gaps between stays (check-ins and check outs) will be increased, as per requirements.

As a social distancing measure, we are happy to offer a system for self check-in and check out.

In order to help guests maintain a higher standard of cleanliness and hygiene, the apartment will be well-stocked with all the essential amenities, as well as cleaning appliances and products, plus some thoughtful extras like hand sanitizer, disposable gloves, wipes, extra towels and sheets..

Please do not hesitate to ask us about our enhanced cleaning routine, we understand and share your concern.

Hygienic Cleaning Policy and optional cleaning services

We know how important it is for you to spend your holiday in clean, healthy, safe and beautiful surroundings. Please click here >> for more details about our hygienic cleaning policy.

The cleaning supplement of 65€ is a one time fee that is charged per stay. It includes the preparation of the apartment for your stay with a thorough cleaning and disinfection of all elements and surfaces of the apartment, replenishing of amenities, clean bed linen and towels so that everything is ready for your stay.

If you need a cleaner or domestic help like cooking or ironing during your stay, please let us know and we will help you to contact a trusted professional. The rate is 30€ for two hours (consult reduced rate for longer hours).

Is there Internet / WIFI?

Yes. Although there is a free community wifi, the apartment also offers its own private internet service (fibre optic internet) – this is available at no extra cost and the access details can be found on the fridge door.

Insider tips / Recommendations for guests

We would like you to enjoy our area and it will be a pleasure to recommend / inform about events / activities / what’s going on, good snorkeling spots, where to eat, about shopping, where to get a massage, spa, entertainment options for your kids, even a special surprise for someone... we are here to help! And if there is something special you fancy or if you would like to design a different or custom plan, for example, going to the natural Calblanque beach reserve by boat, we could try to help you to organize it. Here is a map with some insider tips! Please don’t hesitate to ask any questions, we will be happy to answer!

Getting around / transport

Buses: There is a bus stop next to the church in Playa Honda. Line 20 goes to Cartagena.
Bicycles: The best way to enjoy this area. Bicycles can be dropped and picked up from your doorstep, which is a very comfortable arrangement. Please do not hesitate to ask me for information.
Car hire: La Manga Rent a Car
Taxi – Radio Taxi La Manga
Airport / train / bus station runs – economic rates – ask me!

Cancellations - AirBNB

Cancel up to 7 days before check in and get a 50% refund (minus service fees). Cancel within 7 days of your trip and the reservation is non-refundable. Service fees are refunded when cancellation happens before check in and within 48 hours of booking. More details >>

Accessibility

The accommodation, both the building as well as the apartment, offers easy accessibility with wide entrances.

Entering the home:

  • Step-free access
  • Flat path to front door
  • Elevator access
  • Wide hallway clearance

Bedrooms:

  • Step-free access
  • Wide clearance to bed
  • Accessible-height bed

Bathroom:

  • Step-free access
  • Accessible-height toilet

Access to the building:

This exclusive building is just 20 m from the beach. The building is situated within an enclosed compound with garden and relaxation areas. Simply walk out to be right on the beach. The property offers easy access at many different points and you can get in using two main entrances from the road, two entrances from the beach promenade, stairway access, elevator access, ramp access, using the video-phone system or the bell ringing system outside each block or from outside the building itself. The basement parking can be accessed through a ramp from the road and from there, elevators and stairways are available.

This building is located in the best spot that Playa Honda has to offer, with a marine walkway that connects Playa Honda with La Manga Camping & Caravaning, Mar de Cristal… on one side and Playa Paraiso and La Manga on the other side.

Check-in, check out & house rules

  • Official check-in time is 16:00 but if possible (eg. Previous guests check out early), it can be flexible (please let me know in advance).
  • Check out by 11 AM (11:00)
  • No parties or events
  • Smoking in balcony only
  • HOUSE RULES: Our aim is to make your stay as comfortable and enjoyable as it can possibly be! We would truly appreciate it if you can follow these house rules and confirm your acceptance. Thank you

Amenities

The apartment is equipped with all the amenities you might need. Please click here to see a complete list. And if there is anything else that you need, please do ask!

Why choose a legally registered holiday apartment?

Shorehouse is a legally registered tourist holiday apartment in compliance with Decree 75/2005, the Murcia Tourism Board and the Tax Department.

In Murcia, holiday houses are regulated by a Decree dated 2005 (D 75/2005 de 24 de Junio) and Shorehouse is legally registered as meeting the requirements of this decree for tourist use.

Tax authorities and the Murcia government are increasingly clamping down on undeclared (and therefore illegal) holiday rentals with heavy fines. The government aims to encourage the fully legal rental of holiday properties in a campaign against black money by imposing heavy fines on illegal lets, while at the same time guaranteeing quality accommodation for visitors, with regular inspections for maintaining these standards. In this way, the government has set standards for regulating the industry and to ensure that renters are protected when they do choose a private holiday rental and to also ensure that homeowners earning money through holiday rentals are declaring their income.

Useful phone numbers

Civil Protection & Security

Emergencies : 112

La Manga Firefighters:  112

Social Security & Medical Emergencies: +34 968 142 060

Maritime Rescue:  +34 968 52 98 17

Red Cross:  +34 968 50 17 27 

LA MANGA AND CABO DE PALOS

Civil Guard of La Manga: +34 968 33 72 38
Ctra. De la Manga, 5, 30370 Cabo de Palos

Civil Protection La Manga: +34 968 570 880

La Manga Local Police:  +34 968 57 08 80
Urb. Manga Beach, La Manga

Cabo de Palos Local Police: +34 968 337 300
 Subida al Faro, s / n

CARTAGENA

Guardia Civil Cartagena : +34 968 50 11 17
Calle Ángel Bruna, 29, 30203 Cartagena

Civil Protection Cartagena: +34 968 128 921

Hospitals & Health Centers

LA MANGA & CABO DE PALOS

Costa Cálida Health Center: +34 968 142 125
Gran Vía, s / n – Urb. Castillo De Mar

Cavanna Health Center : +34 968 101 515
Urbanizacion Copacabana, s / n

Cabo de Palos Health Center: +34 968 145 151
Ronda Poniente, s / n

La Manga Norte Medical Office: +34 968 142 947
Urb. Venecia, Km. 14


CARTAGENA

Hospital St. María del Rosell: +34 968 325 000
Paseo Alfonso XIII, 61

Hospital General Universitario Santa Lucía: +34 968 128 600
C / Mezquita – Paraje Los Arcos


SAN JAVIER

Los Arcos University Hospital: +34 968 565 000
Paraje Torre Octavio, 54

LOS BELONES

Los Belones Medical Clinic: +34 968 228 250
Calle Embajadores, 8

Pharmacy

Lcda. Mª Carmen Reinoso : Miramar Building, Gran Vía Km. 0.5 La Manga . +34 968 563 428

Atty. Eustaquio Molina : Urb. Ilopango, Plaza Bohemia Km 3.5 LM  +34 968 141 315

Atty. Carlos C. Fernández García : Urb. Manga Beach Km. 6.3 LM +34 968 143 013

Lcda. Ana Mª Díaz Musso : Urb. El Pedruchillo, Gran Vía Km. 8.5 LM +34 968 143 673

Lcda. Carmen Pérez Garro : Port of Tomás Maestre Km 14   L.M +34 968 105 337

Lcda. Mari Cruz Tornel : C / Cañoner, Cabo de Palo s +34 968 564 422

Romero Gómez Antonio Luis : Av. Playa Honda +34  968 14 51 47

Burrueco Sánchez Ana María : Isla Izaro Street, 8 Islas Menores +34 968 13 30 61

Los Nietos Pharmacy : Av.de España, 5 +34 968 13 32 99

Los Urrutias Pharmacy: Avda. Colón s / n +34 968 134 416

Lo Pagán Pharmacy : García Morato Street +34 968 18 08 93

Araceli de las Mercedes López Peña Pharmacy : Avenida Castilla  Santiago de la Rivera +34 968 33 55 00 

Rivera Pharmacy 24 hours : Calle Alicante, 1 San Javier +34 968 57 14 91

Taxis

La Manga : +34 968 14 50 00

La Manga-San Javier area: +34 968 57 33 00

Administration / Public Offices /Tourism

Social Security : +34 968 50 16 48

La Manga Tourist Office: +34 968 14 61 36

La Manga Consortium : +34 968 14 53 60

La Manga Post Office : +34 968564981

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