Conditions of the Reservation

1. Regarding the involved parties:
The property owner rents out the aforementioned accommodation for a holiday season or as a holiday home rental. The tenant accepts the property as a holiday rental, and undertakes not to use the property in a way that is unlawful or contrary to the law, morality or public order. The present contract constitutes a Seasonal Holiday Letting, as provided for in article 3.2 of Spanish Law 29/1994 on Urban Leases.

• The RENTER is contracting only accommodation, not hotel services.
• For direct bookings through AVAIBOOK: The WEBSITE of the accommodation uses the AVAIBOOK booking engine as a technological and payment management platform for the processing of the booking. When booking through AVAIBOOK the RENTER uses the AVAIBOOK service to transmit the booking according to the payment policy of the ACCOMMODATION.
• Identification of AVAIBOOK: AvaiBook On-line S.L, a Spanish company legally constituted with VAT number ES-99279622, is the supplier of an independent online booking system that both the ACCOMMODATION and the WEBSITE have chosen to manage the bookings.
• The AVAIBOOK system guarantees independent and secure management of the reservations, offering a standard framework that establishes the commitments of both the ACCOMMODATION and the RENTER, guaranteeing the reservations for both parties.

2. The contractual relationship, derived from your booking, is formalized directly between RENTER and ACCOMMODATION.

3. RESPONSIBILITY IN THE PROVIDED INFORMATION

It is mandatory to complete the registration process of all tenants / travelers when making the booking. If a company is assigning the use to its employees, the person/s or end user/s of the property shall be specifically specified in the tenant/traveler register when completing the booking, which shall be subject to Art. 20.1. 23rd of the Holiday Home VAT Act.
The rental accommodation offers accommodation only and will not provide services typical of the hotel industry (such as cleaning, laundry, linen, towels, etc.) during the stay.
The cleaning of the apartment that is provided at the arrival and departure of the period contracted by each tenant, the change of linen in the accommodation provided at the arrival and departure of the period contracted by each tenant, the cleaning service of the common areas of the building (entrance, stairs and lifts) as well as of the urbanization in which it is located (green areas, access doors, pavements and streets) or the technical assistance and maintenance for possible repairs of plumbing, electricity, glassware, blinds, locks and electrical appliances will not be considered hotel services.

4. RESERVATION PROCESS

The booking process asks you for all the information necessary to formalize the contract, including the dates of arrival and departure, and the details of the RENTER / TRAVELLER as the reserving party that formalizes the booking. And the RENTER is responsible for entering the data correctly, and for checking the dates and information of the ACCOMMODATION and the reservation.

Once the payment has been confirmed, the RENTER will receive the booking by e-mail and will be presented with the booking voucher on screen, in which the contact details of the ACCOMMODATION and all the necessary information will be indicated.

With the confirmed booking, the RENTER will receive a check-in link for the registration of guests in SES Hospedajes, in compliance with the legal obligations of the information register set up by the Ministry of the Interior, containing the data listed in Annex I of Royal Decree 933/2021, of 26 October, including, where appropriate, the data of persons under fourteen years of age. The entry forms for the use of the accommodation services must be signed by all persons over fourteen years of age who use them, in accordance with the system and model to be established. In the case of persons under fourteen years of age, their details shall be provided by the person of legal age with whom they are accompanied.

THE PRICE INCLUDES

The price is per stay and accommodation and includes all applicable taxes. The conditions regarding the normal consumption of water, gas and electricity, bed linen and towels, kitchen utensils, crockery and kitchenware necessary to live in the ACCOMODATION, as defined by the ACCOMMODATION.

Except unless otherwise indicated in the SPECIFIC TERMS OF THE ACCOMMODATION.

THE PRICE DOES NOT INCLUDE

The tourist taxes that may be applicable in each case.

Any deposit stipulated by the ACCOMMODATION.

5. MAXIMUM CAPACITY AND CONDITIONS OF THE ACCOMMODATION

The number of people occupying the ACCOMODATION may not exceed the capacity indicated in the same. And if it is not indicated, the maximum capacity will be understood as the result of 2 people per double bed or double bed, and 1 per single bed or extra bed.

.The ACCOMMODATION may refuse to admit the entry of people over the contracted capacity, without there being any right to make any claim for this reason.

Pets are only allowed if this is expressly stated in the booking conditions of the ACCOMMODATION or by agreement with the accommodation owner. If this rule is violated, the ACCOMMODATION may demand eviction without compensation to you.

The TENANT undertakes to keep the ACCOMMODATION clean, tidy and in the condition in which it was delivered to him/her. He/she also undertakes to follow the instructions for use and maintenance given by the owner of the ACCOMMODATION and to respect the regulations regarding noise, rubbish collection, water consumption, etc… of the community, environment or building in which it is located. Please read house rules>>

Failure to comply with these rules entitles the ACCOMMODATION to demand eviction without compensation and the collection of compensation for damage caused, which may be deducted from the security deposit (if the ACCOMMODATION has defined it)

6. KEY COLLECTION, CHECK-IN AND CHECK-OUT

The keys will be collected at the address and on the date indicated on the booking voucher.

In case of arriving outside these hours, or on weekends or holidays, you must contact the ACCOMODATION to coordinate the delivery of keys, being mandatory to notify the approximate time of arrival. In case of not doing so, or if the arrival does not take place within the scheduled hours, it is up to the ACCOMMODATION to dispose of the reserved accommodation, with cancellation of the reservation and without compensation for the RENTER.

The ACCOMMODATION contact details can be found on the booking voucher.

7. CANCELLATION POLICY

CANCELLATION POLICYYou accept the cancellation policy that is applicable at the time of making the reservation.
Cancellations: the ACCOMMODATION is committed to a specific cancellation policy and to a specifically defined processing of cancellations as defined in the corresponding clause.

8. MANAGEMENT OF CARD PAYMENT AND DATA PROCESSING OF CARDS FOR WEBSITE BOOKINGS.

• El Motor de reservas de AVAIBOOK se utiliza como plataforma tecnológica y de gestión del pago para la tramitación de la reserva a través del SITIO WEB del ALOJAMIENTO
• By making the advance payment by credit/debit card, the RENTER is using the AVAIBOOK service to transmit the booking to the ACCOMMODATION and to make the payment of all or part of the amount of the booking (according to the PAYMENT POLICY defined by the ACCOMMODATION on AVAIBOOK).
• In addition, the card details provided by the RENTER will be securely stored by means of a BankStore service, to enable the ACCOMMODATION to deploy subsequent charges to the card, as defined in its PAYMENT POLICY.
• The stored card details are not made visible to the ACCOMMODATION, in compliance with PCI regulations, and can only be used for the sole purpose of expediting the collections, pre-authorizations and checks that are required to ensure collection of the services contracted by the RENTER.
• The AVAIBOOK Booking Engine includes a Fraud Control system to prevent fraudulent payment transactions. AVAIBOOK reserves the right to stop, cancel or reverse any card payment transaction (and by extension cancel the booking in question) that may be suspicious in said control system.
• The RENTER is obliged to provide truthful documentation about him/herself and about the card used, at any time that the ACCOMMODATION or AVAIBOOK requests the same, the above being an essential condition to be able to proceed with the reservation process, being under the commitment of presenting this documentation in original format at the time of entry into the ACCOMMODATION.
• The card payment management service corresponds to the payment gateway that AVAIBOOK offers the CLIENT by integrating the PCI DSS level I certified payment technology platform of Paytpv On Line Entidad de Pago, S.L. (PAYTPV), payment entity registered in the Register of Payment Entities of the Bank of Spain, registered under number 6874; by means of which it integrates payment collection solutions and custody of card data, with the secure environment that is required by the card brands (Visa, Mastercard, American Express, JCB and Discover). And by extension of the AVAIBOOK contract with PAYTPV, the TENANT must comply with the following obligations:

9. GUARANTEES, RESPONSIBILITIES AND OBLIGATIONS OF THE PARTIES:

• The ACCOMMODATION OWNER guarantees that holding the power of free disposal and the necessary legal and fiscal capacity to manage the accommodation, and that it complies with all applicable regulations, laws and obligations (fiscal, tax, licenses, etc).
• The ACCOMMODATION MANAGER and the RENTER assume the responsibility of providing true, exact and permanently updated identification, both about their identity and about the ACCOMMODATION. The ACCOMMODATION MANAGER guarantees at all times that the ACCOMMODATION exists and that he / she has the necessary powers and capacities to manage and offer the rental service.
• The TENANT undertakes to return the accommodation in perfect condition and to make appropriate and responsible use of the equipment made available to him/her (heating, air conditioning, etc.), as well as the household appliances and furniture in the accommodation. In the event of any incident such as a breakdown, damage or accident that may occur in the property, he/she will notify the owner as soon as possible. The tenant undertakes not to disturb the neighbors and to comply with the rules of the house. The tenant shall not, under any circumstances, make a copy of the keys of the rented accommodation.
• The owner or manager of the accommodation undertakes to hand over the accommodation in a perfect state of use, habitability, cleanliness and safety, as well as to repair, as soon as possible, any possible breakdown or malfunction of the essential domestic equipment.
• Subletting by the tenant is strictly forbidden, whether total or partial, and failure to comply with this clause will be sufficient cause for immediate termination of this contract.
• CANCELLATION OF THE CONTRACT: In the event that the tenant unilaterally cancels the rental contract, he/she cannot request a refund of the deposit already paid from the owner of the accommodation. In the event that the landlord unilaterally cancels the rental contract for a reason other than the tenant’s failure to comply with the terms of this contract, he/she shall return the deposit paid to the tenant as soon as possible.

10. DATA PROTECTION

The personal data provided by the TENANT when making the booking on the accommodation website are processed by AVAIBOOK, in its capacity as the technical tool through which the booking is processed and managed, with AVAIBOOK acting merely as the LODGING’s Data Processor. These data are made available to the ACCOMMODATION so that it can perform the requested service. And the ACCOMMODATION itself undertakes to make correct use of the data in accordance with current legislation.
Privacy policy
https://www.playahondaapartment.com/en/privacy/

11. APPLICABLE LEGISLATION AND JURISDICTION

In all matters that are not provided in these terms and conditions, the legislation that corresponds to the ACCOMMODATION in question will be applicable in all cases. The parties, expressly waiving the jurisdiction that by law may correspond to them, submit to the jurisdiction and competence of the Courts and Tribunals of the city that corresponds to the ACCOMMODATION in question for the resolution of any problem arising from the application and interpretation of this contract.

By making a reservation at this accommodation, you and your companions expressly and unreservedly
accept these terms and conditions.